1. Eligibility for Returns
- Returns are accepted within 14 days of delivery in line with UK and EU consumer law.
- Items must be unused, uninstalled, and in original packaging.
- Items that show signs of fitting, use, damage, or alteration simply can't be accepted.
- Customised or paint-matched items are not eligible for return unless defective, as they are made specifically for you.
2. Pre-Orders
- Pre-orders may be cancelled for a full refund any time before shipping.
- Once your order has shipped, standard returns rules apply (see section 1).
3. Refunds
- Approved refunds will be processed to the original payment method only.
- Shipping costs are non-refundable unless the item is defective or sent in error.
- We reserve the right to issue a replacement product instead of a refund in the event of a credible product defect.
4. Damaged or Defective Products
- If you believe your item is defective, contact us within 7 days of delivery with clear photographs and a description.
- All claims will be reviewed — if verified, a replacement will be sent at no extra cost.
- We reserve the right to deny claims that cannot be substantiated.
5. Fraud Prevention & Abuse
To protect against fraudulent or abusive claims:
- All returns are subject to inspection upon arrival.
- If a returned item does not match the original product shipped, or is damaged due to misuse or incorrect installation, the return will be rejected and no refund issued.
- We may refuse service to individuals with repeated or suspicious return/refund activity.
6. How to Initiate a Return
- Contact us at [your email] with your order number and reason for return.
- Once approved, we will provide return instructions.
- Returns sent without prior authorisation will not be accepted.