1. Eligibility for Returns
Returns are accepted within 14 days of delivery in line with UK and EU consumer law.
Items must be unused, uninstalled, and in original packaging.
Items that show signs of fitting, use, damage, or alteration simply can't be accepted.
Customised or paint-matched items are not eligible for return unless defective, as they are made specifically for you.
2. Pre-Orders
Pre-orders may be cancelled for a full refund any time before shipping.
Once your order has shipped, standard returns rules apply (see section 1).
3. Refunds
Approved refunds will be processed to the original payment method only.
Shipping costs are non-refundable unless the item is defective or sent in error.
We reserve the right to issue a replacement product instead of a refund in the event of a credible product defect.
4. Damaged or Defective Products
If you believe your item is defective, contact us within 7 days of delivery with clear photographs and a description.
All claims will be reviewed — if verified, a replacement will be sent at no extra cost.
We reserve the right to deny claims that cannot be substantiated.
5. Fraud Prevention & Abuse
To protect against fraudulent or abusive claims:
All returns are subject to inspection upon arrival.
If a returned item does not match the original product shipped, or is damaged due to misuse or incorrect installation, the return will be rejected and no refund issued.
We may refuse service to individuals with repeated or suspicious return/refund activity.
6. How to Initiate a Return
Contact us at [your email] with your order number and reason for return.
Once approved, we will provide return instructions.
Returns sent without prior authorisation will not be accepted.